Bookkeeping School aims to provide a quality service that consistently meets or exceeds clients’ expectations and needs.
Registered Training Organisation (RTO)
Bookkeeping School Pty Ltd is a Registered Training Organisation, which has agreed to operate within the Standards of the Australian Recognition Framework AQTF 2007. This includes a commitment to recognise the training qualifications issued by other RTO’s.
Management Policies and Practices
Bookkeeping School Pty Ltd has policies and procedures, which ensure sound financial and administrative practices. All fees are paid into a separate account with a recognised banking institution and accessed only when the service is rendered.
We have a refund policy, which is fair and equitable. (Please see separate refund policy below)
Client records are held securely and confidentially and are available for client perusal on request.
We maintain insurance policies.
Client Service
We have sound management practices to ensure effective client services. In particular we have client service standards to ensure timely issue of student assessment results and qualifications. These will be appropriate to competence achieved and issued in accordance with the national guidelines AQF.
Our quality focus includes Recognition of Prior Learning, a fair and equitable Refund Policy, Grievance and Appeal Policy, an Access & Equity Policy and support services for clients. We take every opportunity to ensure that this information is disseminated, understood and valued by both clients and personnel alike. Bookkeeping School will ensure that fees and charges are known to clients prior to enrolment, that course content and assessment procedures are explained and that vocational outcomes are outlined.
Training and Assessment Standards
Bookkeeping School Pty Ltd has personnel with the appropriate qualifications and experience to deliver the training and facilitate the assessment relevant to the training offered. All trainers will maintain a learning environment that is conducive to the success of the participants. We will provide adequate facilities and use appropriate methods, equipment and materials.
Legislative Requirements
Bookkeeping School meets all the legislative requirements of the State and Federal Government.
Marketing and Advertising
Bookkeeping School will market their programs with integrity, accuracy, and professionalism, avoiding vague and ambiguous statements.
Access and Equity
Bookkeeping School will meet the needs of individuals, and the community as a whole through the integration of access and equity guidelines. We will ensure that equity principles for all people are implemented through the fair allocation of resources and the right to equality of opportunity without discrimination.
Bookkeeping School prohibits discrimination towards any group or individual in any form.
Language Literacy and Numeracy (LLN)
Bookkeeping School Pty LTd will endeavor to obtain LLN information before commencement of a course, although a participant’s individual needs may not be identified until after the course has commenced. In this case the trainer/assessor will consult internally to analyse the necessary requirements to meet the participants’ individual needs. Where these needs cannot be met, a refund will be given to the participant.
Where support needs go beyond what can be met with reasonable adjustment during the training and assessment process, and additional support is required, we will direct participants to a literacy specialist.
Support Services
Additional support will be offered to students whose literacy and numeracy skills are assessed as being at a lower level. Where necessary, advice will be provided to those participants requiring literacy and/or numeracy support programs. Bookkeeping School recognizes special needs that some students may have because of their individual background and experience. They may progress at a different level, and may encounter different learning barriers than others. We will endeavour to provide and maintain a professional learning support environment, so the student can progress at a pace consistent with their own expectations.
Conduct
A certain standard of behaviour is requested of all participants and the trainer reserves the right to ask any participant to leave a program or session.
Sanction
Bookkeeping School Pty Ltd acknowledges that it will honour the obligations outlined in this code. We understand that if we do not meet the obligations of this code or supporting documents and regulatory requirements, where applicable, we may have our status as a Registered Training Organisation withdrawn.
Review
All feedback from participants is welcome and included in the internal review of our programs. We in fact welcome feedback from all sources including participants, employers and staff.
Complaint and Appeal Process
Bookkeeping School endeavours to deal with issues as they arise in order to avoid disruption or the need for formal complaint.
Participants are encouraged to speak to their trainer/assessor immediately to resolve issues if they have complaints.
If a participant is not happy with the outcome they may wish to contact the Managing Director, personally, by phone or in writing to outline in detail their concerns.
The Managing Director will obtain and assess the evidence and convey a decision with reasons in writing to the client as soon as practicable In the event any complaint cannot be resolved at this level we will suggest arbitration by an independent third party or advise the person of the appropriate body where they can seek further assistance.
Participants have a maximum of four weeks in which they can appeal against any assessment decision.
Refund Policy
It is acknowledged that the cancellation or deferment of a course enrolment is sometimes unavoidable, however, once an enrolment is made some administrative cost are incurred.
- If cancellation more than 7 days prior to course commencement a 10% administrative levy
retained.
- If cancellation received less than 7 days prior to course commencement and course has not commenced a 25% administrative levy retained.
- If cancellation received less than 7 days prior to course commencement and course has commenced no refund of fees paid. Bookkeeping School may at their discretion offer transfer to future substitute course or part thereof.
Ready for the next step?
Visit the Enrolment form download.