Course Overview

Course Code
Course price
Payment options
Payment plan
Funding available
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Start date
Anytime - start today
Course duration
Up to 12 months
Support available
Online, Telephone
Study mode

Potential career outcomes

  • Receptionist
  • Office Administrator
  • Accounts Payable/Receivable
  • Junior Personal Assistant
  • Cleark

Course description

Business administration is a wide field that incorporates a diverse range of positions. Every operation, from major corporations to independent businesses, needs administrators to succeed – with skilled professionals always in-demand. Studying business administration is about gaining a broad set of skills and knowledge that will serve those looking to be employed at any office or business. This online certification is also beneficial for those who currently have a position that involves aspects of business administration and are in need of formal training.

Our Certificate III in Business Administration (BSB30412) teaches you to understand business operations and processes. Skills learnt include scheduling, handling payroll, computer use, creating documents, managing data and much more. By studying online, you can work at a pace that suits your lifestyle with access to experienced trainers and quality course materials just a click away. Enrol today.

Course Structure

Core units

Contribute to health and safety of self and others (BSBWHS201A)

Understand how to participate in workplace health and safety processes to protect employees own health and safety, and that of others.

Develop keyboarding speed and accuracy (BSBITU307A)

Work in a range of environments and enter text and data with speed and accuracy.

Elective units (Group A)

Financial Administration

Process payroll (BSBFIA302A)

Process payroll from provided data using manual and computerised systems.

Process accounts payable and receivable (BSBFIA303A)

Maintain accounts payable and receivable records, including processing payments to creditors and handling overdue accounts receivable.

Maintain a general ledger (BSBFIA304A)

Maintain a general ledger within an organisation, including processing journal entries and preparing a trial balance.

General Administration

Organise schedules (BSBADM307B)

Manage appointments and diaries for staff within an organisation, using manual and electronic diaries, schedules and other appointment systems.

IT Use

Produce spreadsheets (BSBITU304A)

Develop spreadsheets through the use of spreadsheet software.

Design and produce business documents (BSBITU306A)

Design and produce various business documents and publications.


Write simple documents (BSBWRT301A)

Plan, draft and review a basic document before writing the final version.

Elective units (Group B)

Customer Service

Deliver and monitor a service to customers (BSBCUS301B)

Identify customer needs and monitor service provided to customers. Includes exercising discretion and judgement using appropriate knowledge of customer service to provide technical advice and support to customers over both a short and long term interaction.


Work effectively with diversity (BSBDIV301A)

Recognise and interact productively with diversity in the workplace. Includes covering sensitive responses to and interactions with all manners of diversity that might be encountered at work.

General Administration

Maintain business resources (BSBADM311A)

Determine, administer and maintain resources and equipment to complete various tasks in the workplace.

Information Management

Organise workplace information (BSBINM301A)

Gather, organise and apply workplace information in the context of an organisation’s work processes and knowledge management systems.


There are no formal education prerequisites for this course. But the Bookkeeping School does prefer that you have completed Certificate II in Business or industry experience in business support roles prior to enrolment.

English requirements

In this online course, you will need to read comprehensive learner workbooks and textbooks, undertake a range of written assessments and independent research activities, and engage in online forums and discussions.

Entry requires the successful completion of Year 10 level English. If you have not achieved this, you can demonstrate this knowledge by:

  • Completion of a nationally-recognised training qualification at a Certificate III level or higher
  • 3 years relevant industry experience in a role that requires the use of written documentation and communication
  • completing our pre-course commencement Literacy, Language and Numeracy assessment

Computer requirements

  • A modern up to date internet browser
  • Adobe Flash player plug in
  • Microsoft Office 2010 or equivalent
  • Broadband internet connection
  • 2GB of RAM
  • CD-ROM or DVD drive
  • Adobe Reader XI or equivalent
  • Printer and associated software
  • Scanner and associated software